Refund & Cancellation Policy
Clear rules for cancelling plans and subscriptions, and when refunds apply.
Last updated: November 3, 2026
This policy is part of our Terms of Service. If your proposal or order says something different, the proposal or order applies.
Monthly marketing plans
- Plans are month-to-month and can be cancelled with 30 days' written notice to contact@nexta.solutions. We keep working, and you keep paying, during the notice period.
- If you cancel within 7 days of your first payment and we have not yet started work, we refund that payment in full.
- Once work for a month has started, that month's fee is not refundable, because the team's time for that month is already committed.
- Quarterly plans cancelled early are refunded for any full months not yet started, after re-pricing the months already used at the standard monthly rate.
AI and software subscriptions
This covers Nexta AI Agent, Nexta Reports, Nexta Sites and Nexta Automations.
- You can cancel at any time. Your subscription stays active until the end of the current billing period, and you will not be charged again.
- New subscribers can ask for a full refund within 14 days of their first payment.
- After 14 days, payments for the current billing period are not refundable, and we do not give partial refunds for unused time or unused conversations.
- If the Software is unavailable for more than 72 hours in a row because of a problem on our side, we credit that month's fee in proportion to the downtime.
Custom websites and projects
- The deposit is refundable in full if you cancel before work begins.
- If you cancel after work has started, we keep the part of the payments that covers work completed up to that point and refund the rest. You receive the work completed so far.
- Milestone and final payments are not refundable once the related deliverables have been approved or handed over.
- Bugs reported within 30 days of launch are fixed free of charge, as described in our Terms.
Advertising spend and third-party costs
Advertising spend is paid directly to the advertising platforms and cannot be refunded by Nexta. Third-party costs we buy on your behalf, such as domains, plugins, stock media or platform subscriptions, are not refundable once purchased.
How to request a refund
Email contact@nexta.solutions with your name, company, invoice number and the reason for your request. We reply within 2 business days. Approved refunds are returned to the original payment method within 5–10 business days; your bank may take longer to show them.
Billing disputes
If you think you were charged in error, please contact us before opening a dispute with your bank or card issuer. Most issues can be solved quickly by email.
Contact
Nexta Solutions LLC
1209 Mountain Road Pl NE, Ste R, Albuquerque, NM 87110, USA
contact@nexta.solutions · +1 803-471-7127